FAQS2018-11-26T02:43:42+00:00

Shipping & Delivery​

Your shipment should arrive within 3 weeks after confirmation of your purchase and should be faster in countries such as Australia, US, and Europe. We go to great lengths to ensure you products are handled with absolute care whilst they are in our possession. We can take no responsibility once your product has left our care as many countries’ postage practices differ.

Refunds & Replacements

Wacky Jackys will refund defective products, however, will not refund or replace an item if you do not like it so please choose carefully. Please also keep in mind that the colour will almost always vary slightly from what you see on your screen for a number of reasons. Firstly, everyone’s computer screens display colours differently and secondly Batiks are designed in such as way that the patterns and colours vary slightly over the length of the fabric so the portion in the photo may differ from the portion you receive. Shipping fees, credit card fees or orders older than 30 days from date of purchase are non-refundable. There are no refunds to products damaged during shipping as every country has differing levels of quality assurance when it comes to postage and shipping. Please rest assured that your product will leave our hands in perfect condition.

How to return a product

If you believe that your product is faulty and is not covered in the non-refundable statements made in the paragraph above then please contact us. You must have confirmation that your order will be refunded prior to sending it back otherwise no refund will be given. In your email please include:
Your Name
Your Delivery Address
The Product You Purchased
Your Order ID (You received this in your email)
The Date of Purchase

Payment, Pricing & Promotions

Pricing and promotions are based on a Recommended Retail Price (RRP) of $21 per metre which has been deemed an industry average. Discount amounts may refer to this RRP figure and not an average of the very cheap prices already offered by Wacky Jackys.

Advertising banners to promote a range of specials may not include the exact same products that are available in the store as a high turn over of stocks occur and products are constantly shifting. Please only rely on the actual products in the store to indicate what specials are available. Don’t forget to check often, these products are always changing.

Copyright, Trademarks and Licence

Digital Content on www.WackyJackys.com.au is copyright to Wacky Jackys. All rights reserved. Unless otherwise indicated on www.WackyJackys.com.au. The Digital Content on www.WackyJackys.com.au is owned by or licensed to Wacky Jackys and is subject to copyright.

You may only use Digital Content from www.WackyJackys.com.au for personal use and not commercial use, provided that such use constitutes fair use under the Copyright Act;

You may not alter or modify any Digital Content on www.WackyJackys.com.au or remove any legal notices.

Product and company names mentioned on www.WackyJackys.com.au may be the trademarks of their respective owners.